The benefits of the ongoing licensee arrangement have been “massive”, with one of the most encouraging and positive aspects being the autonomy Airtech DS feel they have in acting as licensees. All too often, licensees feel over-monitored – almost untrusted – in carrying out their day-to-day operations. Jay has never felt this when dealing with Thor Duct ®.
“At the moment, under license, we are very much our own bosses – as long as we follow the procedures that everything has been tested to standard and we’ve managed and done the QA correctly then we are good to go. We’re free to manage as we see fit.”
That said, this is not a distant, sink-or-swim relationship.
“Thor Duct ® are there for anything we need” says Jay. “The certification documentation is spot on. All members of staff are hugely knowledgeable, and – very importantly for us in a busy competitive marketplace – very discreet about the working relationships we have.”
“Brian and his team can’t do enough for you. They provide a really good service. The key people I deal with know their stuff and I have no doubt that the team behind them are the ones that make things happen when it comes to the nuts and bolts, sometimes literally. I know I only need to pick up the phone and they are there to offer support and expertise on any given day on any issue we might have” concludes Jay.